Getting help

Where to report a bug or ask a question, and what to write so the bug can be reproduced

Check Troubleshooting first. A missing level, "update required" and a refused archive are covered there

Where to write

What	Where
a bug in the game or the editor, a request for the game	bullet-hero/releases
a bug in the SDK or its code	bullet-hero/sdk
a mistake or an outdated fact in the docs	bullet-hero/docs, Contributing
a question, help with a level, discussion	Discord

Reports on GitHub are public. Anyone can read them and add to them. The docs accept an issue or a pull request

Not sure it is a bug? Ask in Discord first

A bug the developers can reproduce gets fixed. "It crashed" usually does not: nobody knows what to repeat

The version line. Click the version line on the settings screen, it copies itself. It reads gv X, sv Y, mg Z, <Platform>, <Channel>, <Debug|Release>, Settings
The platform and the device: the system, and on a phone its model
The steps: what you did, what you expected and what happened
The level, if the bug is tied to one: its folder zipped, or the archive you opened. For a protected level, say that it is protected
The error report, if an error window appeared. Save Report writes it to the reports folder, Open Reports Folder opens that folder, Installation

Tip

Attach files to the report instead of pasting them into the text. A log is long, and a pasted one is hard to read

The game writes a log while it runs. It helps when there was no error window at all

Windows: Player.log in the game's data folder, C:\Users\<you>\AppData\LocalLow\vertoker\Bullet Hero (Unity's standard location)
Android: the log goes to logcat. With the device connected to a computer, adb logcat -s Unity prints it
Other systems: not documented yet